Microsoft Corporation Technology Solutions Professional (Dynamics – Customer Engagement) in Oslo, Norway
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The reinvention of business process represents a bold bet for Microsoft in accelerating our growth in commercial cloud services. The mission of Dynamics 365 is to help our customer digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
The Customer Engagement TSP explains, demonstrates & proves the capabilities of Dynamics 365 solutions by articulating relevant and compelling business case examples built on technical and functional value messaging derived through their leading the customer discovery process. This role is cross-workload (sales and services) in geographies where there is not a workload-specific delineation of resources.
•Own the technical side of Dynamics 365 enterprise sales
opportunities and bring to 80% sales stage for large enterprise
•Evangelize One Microsoft value and Azure in all engagements.
•Be a challenger seller to drive digital transformation
•Utilize proper resources for technical solutioning
•Contribute to the Technical Sales Community
•Complete readiness and attain Level-300 knowledge, expertise
and demo capabilities
•Exceed revenue commitments.
•Attain quarterly and annual objectives defined collaboratively
•Respond effectively to RFIs/RFPs
•Active participation in a fast-paced high-energy market segment
and balance multiple projects in a team-selling environment
5+ years of experience:
•Technical pre-sales (preferred) and/or technical consulting
•Solution design, project envisioning, planning, development,
deployment, and management.
•Effectively demoing solutions in large and complex customer
•Teaching and guiding customers vs servicing or reactive selling
•Desired but not required – knowledge and experience with field
•Deep technical experience in supporting platforms and
applications running the same
•Deep functional knowledge in one or more of the following
disciplines: Customer Relationship Management, call center,
cross-sale/up-sale, product marketing
•Competitive knowledge of Salesforce, Oracle + Siebel/NetSuite,
SAP CRM/Services, Sugar, Pipedrive, HubSpot, Insightly,
ClickSoftware, Astea’s Alliance, Oracle TOA, Coresystems, etc.
•Knowledge of key industry partners and systems integrators
supporting customer relationship business enterprise
•Cloud apps and services – especially working technical
knowledge of Dynamics 365 Workloads.
•Cloud Trust - knowledge of identity, authentication, security,
privacy, and compliance topics regarding Cloud services.
•Familiarity with business intelligence and analytics related to
enterprise sales and customer management processes
•Explain, demo & prove the capabilities of Dynamics solutions
•The ability to effectively compose and demonstrate solutions
aligned to Customer Relationship Management, call center,
cross-sale/up-sale, product marketing, customer and field
•Remove technical and competitive blockers
•Lead cloud security, privacy, and compliance discussions.
•Understand and articulate Microsoft solution value messaging
and present relevant and compelling business case examples
to potential customers.
•Ability to coordinate technical team resources for sales
opportunities by identifying necessary team member skills
required to win opportunities, assemble as appropriate, and
orchestrate customer engagement strategy
•Communicate competitive intelligence from the field to R&D and
•Optimize partner engagements in competitive sales cycles.
•Orchestrate cross-workload solutions with Technical Sales
aligned to other Microsoft products and services, such as
Azure, Office 365, Enterprise Mobility, and Productivity.
•Provide feedback to sales, marketing, and engineering on
current and future product requirements.
•Excellent communication skills: organizational, written, verbal and product demonstration.
B.S. Computer Science, Software Engineering, MIS or equivalent work experience is required.
At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. As our workforce evolves to reflect the growing diversity of our communities and the global marketplace, our efforts to understand, value, and incorporate differences become increasingly important. Come explore diversity at Microsoft! Sales